Job Title: Procurement Specialist
Duration: 6+ Months (Possible extension)
Location: Irvine, CA 92618
Hybrid Role (3 days onsite)
Responsibilities:
- Responsible for providing customer service and support to teammates who manage the procurement of products and/or services used in dialysis facilities and business offices across the Village.
- The position also involves supporting the use of client online order system (Oracle iProcurement and Coupa), along with assisting the Purchasing Department as needed.
- Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up’s as necessary
- Document phone calls using ServiceNow (CRM)
- Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders
- Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement)
- Communicate with internal departments and/or vendors to resolve teammate account issues
- Support and educate decentralized teammates on current processes and procedures as well as on-going changes
- Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved
- Maintain and/or contribute to department information on client's intranet
- Centralized Ordering
- Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices
- Assist with a variety of purchasing team projects and tasks as assigned
- Assist with supplier or product transitions as needed
- Attend team meetings, phone conferences, and training, as needed
- Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted
- Able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions
- Ability to hear and interact by phone clearly and efficiently
Education/Experience:
- Associated Degree or Technical Institution equivalent (required)
- Minimum of (2) years’ related experience in Customer Service (required)
- Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)
- Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)
- Intermediate proficiency with an online ordering system (required)